Thank you for your interest in careers at Amplified Tech Services. Current job openings are posted below!

Current Openings

IT Support Specialist (Part-Time) – Apply Now >

Overview

Our progressive IT services company is seeking a part-time IT Support Specialist to provide technical support for our growing client base. Our Specialists work directly with on-site and remote end users to troubleshoot a wide variety of IT issues, and leverage their advanced technical knowledge to take on special projects. The selected individual will possess strong customer service skills, the ability to multi-task in a fast-paced environment, and a willingness to travel to offices to manage workstations and other IT functions.

Responsibilities

  • Provide frontline technical support to on-site and remote employees, diagnosing and resolving software, hardware, mobile app, and phone system issues
  • Travel to regional offices to manage the setup, breakdown, and relocation of workstations (light bending/lifting required); also manage workstations at home office
  • Work closely with Network and Database Administrators, Developers, and vendors to resolve complex issues
  • Test new software/hardware and make recommendations to managers about ease-of-use and potential benefits for end users
  • Facilitate Network upgrades and other testing that needs to be completed after normal business hours
  • May install switches, monitor bandwidth, or perform wire management
  • May develop and/or facilitate training for clients on software/hardware

Qualifications

  • Associate’s degree in IT or equivalent work experience
  • Strong knowledge of Microsoft Office, Windows and Mac OS
  • Experience with Server/Windows troubleshooting
  • Basic Server/Networking skills
  • Exceptional customer service skills and a passion for helping others
  • Excellent verbal and written communication skills
  • Ability to creatively and decisively solve problems
  • Ability to manage workload and multitask in a fast-paced environment with changing priorities
  • Impeccable organizational skills
  • At least two years of Help Desk experience
  • Certificate(s) in Microsoft Office or equivalent are a plus
  • Experience working with VoiP Phone Systems
  • Experience with Service Desk Systems
  • Experience with PC and mobile device repair (tablets and smartphones) is a plus

Apply Now!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.